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Shipping Policy
Digital Products and Services Only
EcomLana exclusively provides digital products and professional services. We do not sell or ship any physical goods. No shipping fees apply to any purchase made through this website.
How You Receive Your Purchase
Upon successful payment, you will receive:
- An email confirmation with your order details
- Direct access to your digital course materials or downloadable files via your account
- Login credentials where applicable
Access is granted immediately after payment is confirmed. If you do not receive your confirmation email within 30 minutes, please check your spam folder before contacting us.
Access Duration
- Digital courses: 6 months from the date of purchase, unless otherwise stated in the product description
- Digital downloads: available for immediate and permanent download
- Consulting and project services: delivered according to the agreed schedule
Technical Requirements
To access your purchase you will need:
- A valid email address
- A stable internet connection
- A compatible device (computer, tablet, or smartphone)
- A supported browser: Chrome, Firefox, Safari, or Edge
Technical Support
If you experience any of the following, contact us immediately at info@ecomlana.com:
- Unable to access or download your purchase
- Login or account issues
- Confirmation email not received
We aim to resolve all technical issues within 1–2 business days.
International Access
All digital products and services are accessible worldwide. There are no geographic restrictions unless otherwise specified in the product description.
Contact
Email: info@ecomlana.com
EcomLana, 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom